1. Do I have to pay sales tax?
No, there is no; no sales tax on our website.
2. We accept which payment methods?
We accept credit cards (Visa and Master), west union and bank transfer.
3, My payment is; secure on your website?
All online payments are safe and secure. Our site creates a secure business environment, our order system uses encryption technology to protect your personal registration information on our website. If your browser and local network support encrypted data transmission applications, the encryption system will provide you with; a safe shopping environment.
4, What should I do when I find payment errors while using a credit card to pay?
If there is; error while using your credit card to pay, please go back to the item page and order again, your previous unpaid orders will be canceled within 24 hours, or contact the company credit card to check if the credit card transaction is; been authorized. If you have three or more orders that cannot be paid for through our system, do not hesitate to contact us for assistance.
5, What will happen if my credit card is; been deducted, but my order is not; been past?
If you do not receive an order confirmation number within 24-48 hours, it means that your order is not; completed. If your credit card is deducted for unsuccessful orders, we will refund to your credit card account, or contact us to continue processing orders already; paid. For all paid and confirmed orders, the warehouse will organize; shipping immediately.
6, If I can't order online, what can I do?
If you encounter this problem, try the following:
First of all, please delete your browser cookies, restart your browser, turn off your computer's firewall and then try again.
Second: If the problem persists, try replacing another computer or browser, such as Firefox, and then try again. Or you can & ograve; wait a couple of hours and then try logging in again.
Finally: If the above steps don't work, you can contact us.
For the order process:
1, Do you have stock of all items?
In general, we have stock of all items listed on our site. But from time to time some items may be insufficient due to high demand. If you already have; selected an article, also the payment & egrave; been completed, but for some reason now & egrave; out of stock, we will contact you as soon as possible as soon as possible, and we will advise you to choose the other similar items or we will refund you to your account.
2, Can I change my order after payment?
Please note that once the order is placed been made and processed, & egrave; difficult to change or cancel. If you would like to change your order, please contact us and we will do our best to accommodate your needs. However, once the order is placed been sent, can not & ograve; be modified or canceled.
3. Can I cancel my order?
Order cancellation must be applied prior to shipment of goods. We usually process orders within 24 hours after order generation, and will arrange shipment within 24-48 hours. The order will not come. canceled once items have been shipped.
4. How can I cancel an order?
Please contact our customer service by email within 24 hours of placing your order. However, sometimes we will arrange the shipment within 24 hours after the order generation, based on the order placement time, plus; close to the package collection time (depends on courier), the goods will be shipped more & ugrave; fast.
5. What are the modalities? transport of orders and delivery time?
The delivery time of the order depends on your location and the product you have ordered. Under normal circumstances, we will arrange shipment within 24-48 hours after your payment. We have several modes of transport, for more shipping information, please contact our customer service.
6. How can I track my order?
& Egrave; You can check your order status at any time on our site, after your order has been shipped, we will send you the corresponding tracking number by email to your inbox. You can see our shipping policy, sometimes the courier site does not update the package status in time, please wait 3 days patiently and check again.
7, If my order is not successful how can I deliver it?
Make sure all your orders have been shipped. If your package is been sent according to the tracking website, but did not receive the goods within 2 weeks, please contact our customer service for help.
For after sales service:
1, How do I make the return?
We provide customers with the high quality products. and excellent services. If you need a return or exchange, we will be happy to serve you.
You can & ograve; make a return or exchange without reason within 14 days from the date of purchase of the goods.
2, How long does it take to process the return or refund?
The total time is; composed of two parts. The first part is; the processing time, which starts from when you apply the return or refund, plus; time our operational program. The second part is; the actual shipping time, this is; the time of exchange and reshipment to you.